Frequently Asked
Questions

To register on hh89, visit the homepage and click the registration button. You will need to provide your full legal name, a valid email address, date of birth and a strong password. Once your basic details are submitted, you will receive a confirmation email. After verifying your email, your account is active and you can make your first deposit. Full identity verification (KYC) is required before processing withdrawals.

KYC (Know Your Customer) verification requires a valid government-issued photo ID. For Pakistani users, an original CNIC (Computerised National Identity Card), passport or driving licence is accepted. You may also be asked to provide a recent proof of address (such as a utility bill) and, in some cases, verification of your payment method. Documents should be clear, legible scans or photographs with all four corners visible.

No. hh89 strictly permits one account per person. Multi-accounting — whether under your own name, a family member's details or through any other means — is a breach of the Terms & Conditions and may result in immediate account closure and forfeiture of any balance. If you believe a duplicate account exists linked to your details by mistake, contact support at [email protected] to resolve it.

You must be at least 18 years of age — or the higher minimum age required by the operator or applicable license jurisdiction — to register on hh89. Age verification is conducted at registration and is enforced again before any withdrawal is processed. Being 18 does not automatically make gambling lawful under all applicable laws in Pakistan. Users are responsible for understanding and complying with local laws in their area.

Click the "Forgot password?" link on the login page. Enter the email address registered to your account and hh89 will send a password reset link. The link is time-limited, so use it promptly. Once reset, choose a strong, unique password that you do not use for other services. If you do not receive the reset email within a few minutes, check your spam folder or contact [email protected] for assistance.

hh89 supports various payment methods relevant to Pakistani users. Familiar local payment infrastructure — such as bank transfers referencing institutions like HBL, UBL, Meezan Bank and Bank Alfalah, and digital wallet references such as Easypaisa, JazzCash and Raast — may be referenced as payment context. None of these providers endorses gambling or is affiliated with hh89. Available methods are displayed in your account cashier and are subject to change based on operator and provider policies.

Most deposits are credited to your hh89 account within a few minutes of the transaction being confirmed by the payment provider. In some cases — particularly bank transfers — processing may take longer depending on the sending institution's internal timelines. If a deposit has not appeared within a reasonable period and your bank confirms the funds have left your account, contact [email protected] with your transaction reference and the PKR amount.

Yes. Minimum deposit and withdrawal thresholds apply and are displayed in your account cashier in PKR (Pakistani Rupees). These limits exist to ensure transactions are operationally viable for both the platform and payment providers. The specific amounts may differ by payment method. Always check the cashier section for current limits before initiating a transaction, as thresholds can be updated periodically.

Withdrawal delays commonly occur for the following reasons: your KYC verification is incomplete; an active bonus wagering requirement has not yet been satisfied; the withdrawal has been flagged for routine AML (anti-money laundering) compliance review; or the payment provider is experiencing processing delays on their end. If your withdrawal has been pending beyond the timeframe stated in the cashier, contact [email protected] with your account username and the withdrawal amount in PKR.

No. hh89 requires that all deposits be made from a payment method registered in your own name. Third-party deposits — whether from a family member, friend or any other individual — are not permitted. Any deposit identified as originating from a third-party account may be reversed and the associated funds withheld pending compliance review. This policy protects against money laundering and safeguards all users on the platform.

hh89 covers a broad range of sports markets with a strong focus on content relevant to Pakistani users. This includes Pakistan cricket and PSL (Pakistan Super League), ICC tournaments (World Cups, Champions Trophy, T20 series), bilateral Test and ODI series featuring the Pakistan national side, international football, UFC and combat sports, esports and other major global competitions. Market depth varies by event. Check the sports section of the platform for live coverage details.

Odds represent the probability of an outcome and determine how much you win relative to your stake. For example, odds of 2.00 on a Pakistan cricket win mean a PKR 1,000 bet returns PKR 2,000 total (PKR 1,000 profit plus your original stake back) if the bet wins. hh89 displays odds in decimal format by default. Odds fluctuate in real time based on market activity, team news and match conditions, so the price you lock in at the time of placing your bet is the price that applies.

Settlement rules for abandoned or postponed cricket matches depend on the specific rules published for that market. Generally, if a match does not reach a minimum number of overs required for a result (as defined by the applicable competition rules and hh89's cricket betting rules), bets are voided and your stake is returned. For T20 matches, PSL fixtures and ICC games, detailed settlement criteria are available in the platform's sports rules section. Always review these before placing a bet.

hh89's live casino section features real-time games streamed with live dealers, including Live Baccarat, Live Roulette, Live Blackjack and various game-show style titles. These games run around the clock, allowing players to join at any time. Each game has a minimum and maximum bet displayed at the table. Game availability is subject to the content studio's schedule and your account region settings. The live casino is strictly for users aged 18 or older.

Yes, hh89 offers in-play betting on a wide range of live events, including ongoing cricket matches, football games, UFC bouts and more. Odds update in real time during the event. There may be brief pauses in the market around key moments — for example, after a wicket falls in a PSL match or during injury time in football. In-play markets are subject to suspension or early closure at the platform's discretion, and accepted bets are settled at the odds confirmed at the time of placement.

Welcome bonus eligibility and claiming instructions are detailed on the specific promotion page. Typically, you need to register a new account, opt in to the offer (if required) and make a qualifying first deposit above the minimum stated threshold in PKR. The bonus is then credited to your account — either automatically or after a short processing window. Read the full terms attached to any welcome offer carefully before depositing, as wagering requirements and game restrictions apply.

A wagering requirement (also called a rollover or playthrough requirement) specifies how many times you must wager a bonus amount before any winnings derived from it can be withdrawn. For example, a PKR 5,000 bonus with a 20x wagering requirement means you must place PKR 100,000 in eligible bets before withdrawing. Not all games contribute equally — slots typically count at 100% while some table games may count at a lower rate or be excluded entirely. Check each promotion's terms for the exact requirement.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the associated wagering requirement has been fully met. If you submit a withdrawal request while a bonus is still active, hh89 may cancel the bonus and any winnings derived solely from that bonus before processing the withdrawal. Your original cash deposit balance (if separate from the bonus) may still be withdrawable depending on the promotion's specific terms. Review the bonus terms carefully to understand what is and is not withdrawable at each stage.

Yes. All bonuses on hh89 have an expiry window that begins from the date the bonus is credited to your account. The expiry period varies per promotion — commonly between 7 and 30 days — and is stated clearly in the individual promotion's terms. If the wagering requirement is not completed within the expiry window, the bonus balance and any associated winnings are forfeited automatically. Expiry timers are typically visible in your account's bonus section so you can track remaining time.

While a bonus is active on your account, a per-bet or per-spin cap applies — for example, PKR 1,000 per wager. This rule prevents players from placing a single large bet to clear wagering requirements quickly and is a standard industry safeguard. Placing bets that exceed the maximum allowed stake while a bonus is active may result in the bonus being voided and any resulting winnings forfeited. The specific cap is stated in each promotion's terms. Always check before placing high-stakes bets during an active bonus period.

Self-exclusion can be activated through your account's Responsible Gambling settings. Choose a duration — from a short cooling-off period up to permanent closure — and confirm. Once active, you will not be able to log in, deposit or bet for the duration chosen, and marketing communications will be suspended. Alternatively, email [email protected] (plain text — not a clickable link) with "Self-Exclusion Request" in the subject line. Self-exclusion requests are handled as urgent priorities. Visit our Responsible Gambling page for more detail.

Yes. hh89 provides deposit limits (daily, weekly, monthly in PKR) and loss limits (capping how much you can lose in a given period) as standard account tools. Reductions to existing limits take effect immediately. Any request to increase a limit is subject to a mandatory waiting period — a deliberate safeguard that gives you time to reconsider. These tools are available in your account's Responsible Gambling settings and are free to use at any time.

hh89 uses HTTPS/SSL encryption across the entire platform to protect data in transit. Account passwords are stored in hashed, salted form and are never accessible in plain text. Two-factor authentication (2FA) is available and strongly recommended. Internal access to user data is restricted to authorised staff with a documented operational need. For full details on how your personal information is handled, review the Privacy Policy. If you suspect unauthorised access to your account, contact support immediately.

hh89 does not claim to be licensed, approved or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. Pakistan has gambling restrictions including the Prevention of Gambling Act, 1977. hh89 operates under applicable international licensing arrangements where relevant. Users are solely responsible for determining the legality of their participation under Pakistani law and any other laws applicable to them personally. This is not legal advice.

If you notice warning signs — such as chasing losses, gambling beyond your PKR budget, hiding your activity from family, or feeling unable to stop — take action immediately. Use hh89's deposit limits, loss limits, session time controls or self-exclusion tools available in your account settings. You can also contact [email protected] (plain text) at any time for support. Mental health professionals and community support are available throughout Pakistan, including in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. For more guidance, visit the Responsible Gambling page.